Legal

Privacy Policy

Effective Date: September 13, 2026

Northwinds Counseling Services, P.A. ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit the Northwinds Counseling Services website (the "Site"). If you do not agree with this Privacy Policy, please do not use the Site.

Information We Collect

We may collect the following types of information when you interact with our Site:

Personal Information

  • Name
  • Email address
  • Phone number
  • Appointment or inquiry details you choose to submit
  • Payment information (processed securely through third-party providers when applicable)

Non-Personal Information

  • Browser type and version
  • Device type
  • IP address
  • Cookies and similar tracking technologies
  • Pages visited and time spent on the Site

How We Use Your Information

  • Respond to appointment requests and other inquiries
  • Provide and support counseling-related services and website features
  • Communicate about scheduling, forms, billing, or office information
  • Improve our website and services
  • Process transactions securely when applicable
  • Comply with legal obligations

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information with:

  • Service Providers: vendors that help with payments, website hosting, communications, or related operations
  • Legal Authorities: when required by law or to protect the rights, safety, and property of Northwinds Counseling Services, P.A. and others
  • Business Transfers: in the event of a merger, acquisition, or sale of assets

Clinical health information is handled under applicable privacy laws and practice policies. For patient health information questions, contact the office or review our HIPAA Notice page.

Cookies and Tracking Technologies

Our Site may use cookies or similar technologies to recognize returning visitors, understand site usage, and improve performance. You can adjust browser settings to limit cookies, though some features may not work as expected.

Data Security

We implement reasonable technical and organizational measures to protect personal information. No data transmission or storage method can be guaranteed 100% secure. Use the Site at your own risk.

Children's Privacy

The Site is intended for adults and guardians seeking counseling information. We do not knowingly collect personal information from children under 13 through the public website without parental or guardian involvement. If we learn that a child under 13 has provided personal information inappropriately through the Site, we will delete it promptly.

Your Privacy Choices

  • Request access to, updates to, or deletion of personal information submitted through the Site where applicable
  • Opt out of promotional emails using an unsubscribe link when provided
  • Adjust cookie preferences through your browser

Third-Party Links

Our Site may include links to third-party websites (for example patient portal or form tools). We are not responsible for the privacy practices or content of those sites. Please review their policies before submitting information.

SMS Communications and Mobile Information

If you provide a mobile number, you may separately opt in to transactional or informational text messages regarding appointments, scheduling, or office communications. Promotional texting, if offered, requires separate consent. We do not sell or share mobile numbers or SMS consent data with third parties for their marketing purposes.